LUDLOW COMES ALIVE

Privacy Policy

Ludlow Fringe Festival Privacy Policy

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

 

Who are we?

We are Ludlow Fringe Festival C.I.C. Our address is 57 Temeside, Ludlow, Shropshire, SY81JT

Ludlow Fringe Festival C.I.C. is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this document. The following policies are only in effect for the web pages, newsletters, discussion lists and opt-in announcement lists owned and operated by are Ludlow Fringe Festival C.I.C.

 

How do we collect information from you?

We obtain information about you when you use our website, for example, when you purchase tickets, register to receive one of our email newsletters, contact us, or make a donation.

 

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. Ludlow Fringe Festival C.I.C.  does not store any credit card or banking details on our website.

 

How is your information used?

We may use your information to:

  • process orders that you have submitted;
  • send you communications which you have requested;
  • process a donation that you have made;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • deal with entries into a competition;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;

 

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

 

Who has access to your information?

Only Ludlow Fringe Festival C.I.C. We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

 

Third party suppliers and service providers

Ludlow Fringe Festival C.I.C. will pass certain personally identifiable information on to third party suppliers if it is necessary to complete a commercial transaction or a request. Ludlow Fringe Festival C.I.C. will, however, endeavour to pass on only the minimum information necessary to complete the commercial transaction or request.

 

Statistics and adverts Ludlow Fringe Festival C.I.C. may supply statistics to advertisers and/or third-party suppliers. This information is only supplied in aggregated form, and as such cannot be linked or identified to individual users.

 

Legal

Ludlow Fringe Festival C.I.C. will disclose personally identifiable information when required by the law or in the good-faith belief that such an action is necessary to:

  • Conform to the edicts of the law or comply with a legal process served on Ludlow Fringe Festival C.I.C.
  • Protect or defend the rights or property of Ludlow Fringe Festival C.I.C.
  • network of sites, or visitors to the Ludlow Fringe Festival C.I.C. website.
  • Identify persons who may be violating the law, the legal notice or the rights of third parties.
  • Co-operate with the investigations of purported unlawful activities

 

Links to other sites 

Ludlow Fringe Festival C.I.C. website may contain links to other sites. These sites are beyond Ludlow Fringe Festival C.I.C.'s control and the user is subject to the individual privacy policies of these sites. Whilst Ludlow Fringe Festival C.I.C. strives to protect personally identifiable information collected from users of the site, we cannot guarantee the security of private information disclosed online to linked

 

Security 

Ludlow Fringe Festival C.I.C. exercises every precaution to ensure the security of data transmissions from the user's PC to our servers and stored information. Where information is transmitted, it is done so using SSL encryption. Access to stored information is password protected and every attempt will be made to ensure that these passwords are only known to Ludlow Fringe Festival C.I.C. personnel and trusted third parties (website developers and the Internet Service Provider) who are authorised by us.

Unfortunately, no data transmission or stored information is 100% secure. Thus, whilst Ludlow Fringe Festival C.I.C. strives to protect user's information as far as possible, we cannot ensure or warrant the security of any information that the user transmits to us.

 

What are cookies and how do we use them?

Like many other websites, Ludlow Fringe Festival website uses cookies.

'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

The user has the choice to accept or reject cookies by changing settings on their browser. Sensitive information like passwords and credit card details are not stored on cookies placed on the user's system by the Ludlow Fringe Festival C.I.C. website.

 

Your choices

You have the right to the rectification, processing or deletion of your data. You have the right to withdraw your consent and can unsubscribe from Ludlow Fringe Festival email communications at any time.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post. You can change your marketing preferences at any time by unsubscribing in the email newsletter or by contacting us by email: admin@ludlowfringe.co.uk or by telephone: